Terms and conditions

For bookings made directly with Tentalaria Apartments. Version of 3 November 2026.

1. Who we are

Tentalaria Apartments are rented out by PFP Invest Winterswijk B.V. ("we"), Jan Tooropstraat 29, 7103 AA Winterswijk, the Netherlands; Dutch trade register (KVK) 69878358; VAT NL858049119B01; email booking@tentalariacuracao.com; phone +31 6 3418 5704. Complaints go to the same postal or email address.

2. These terms

These terms apply to every booking made directly with us: on this website, after an inquiry, or by email or phone. They do not apply to bookings through Airbnb, Booking.com or Vrbo, which follow those platforms' terms. Together with the details you see before you pay (apartment, dates, guests, price, payment schedule, house rules and cancellation policy) they form our agreement with you. The version on this page when you book applies to your booking. The terms are in English. You can save or print this page; we also send you the text by email on request.

3. How booking works

You choose an apartment, your dates and the number of guests, and fill in your details. Then you make the first payment by card on the payment page, within 30 minutes. Before you pay you see the total price, the payment schedule, the house rules and the cancellation policy, and you can go back to correct your details. Your booking is final once the first payment succeeds; we then show a confirmation and email it to you, with a link to your guest portal, where your booking stays available. A question sent with "Send inquiry" or through the contact form is not a booking: the dates stay open until you book and pay.

4. The stay

The apartments are at Kaya Tentalaria 8, Jan Thiel, Curaçao. A and B sleep up to 6 guests, C and D up to 8; each apartment's page describes what it offers. The minimum stay is 6 nights, and 13 nights for stays from 18 December 2027 to 9 January 2028. Check-in is from 15:00 to 23:00, later by arrangement with Chrissi's Curaçao; check-out is by 10:00. Bed linen and towels are provided. For stays of 13 nights or more, a mid-stay clean with fresh linen and towels is included in the price and is mandatory, one for every 13 nights; we agree the time with you. Chrissi's Curaçao welcomes you, is your contact during your stay and does the cleaning on our behalf. About a week before you arrive we send you the check-in details.

5. Price

Prices are in euros. The total you see before you pay includes the rent, the cleaning fee of €250 per stay, €25 per night for each guest beyond 6 (C and D only) and Curaçao's 7% turnover tax on lodging. Electricity is included up to 40 kWh for each night of your stay. Above that we charge €0.45 per kWh. The meter is read at check-in and at check-out, and we send you both readings with the amount. We take it from the hold described in section 7, or charge it to the card you paid with if the hold has lapsed. There are no other compulsory costs, and there is no charge for paying by card. Once you have booked, your price does not change.

6. Payment

You pay 50% of the total when you book. The other 50% is charged automatically to the same card 30 days before your arrival. If you book less than 30 days before your arrival, you pay the full price when you book.

If the second payment fails, we send you a link to pay with another card. If it is still unpaid 7 days later, we may cancel the booking. We then treat it as if you cancelled on that day (section 8), but we never claim more than the first payment.

By booking, you allow us to charge the card you pay with: the second 50% of the total, 30 days before arrival; the hold described in section 7; and, after your stay, electricity above the included amount and documented damage as set out in sections 5 and 7, within 90 days of check-out. We keep this agreement with your booking; the amounts and dates are in your confirmation email.

7. Deposit (a hold on your card)

The day before check-out we place a hold of €250 on your card. A hold is not a charge: the amount stays on your card. If nothing is damaged or missing and no electricity above the included amount is owed (section 5), we release the hold after check-out. If we do not release it, it lapses by itself within 7 days of being placed; your bank may take a few days more to show this. If something is damaged or missing, we first send you photos and an itemised estimate, with the meter readings. If you do not object with reasons within 48 hours, we take that amount, up to €250, from the hold; if you object, we look at it again and take only what is justified. Electricity and damage are taken from the hold together, in one amount. We invoice higher costs, or costs we could not take before the hold lapsed, separately.

8. If you cancel

You can cancel free of charge up to and including the 30th day before your arrival date: we refund everything you paid, also a second payment taken that day, to the card you paid with, within 14 days. A booking made less than 30 days before arrival has no free cancellation period. If you cancel later, do not arrive, or leave early, we keep the price, minus the cleaning fee of €250 if the clean does not take place and minus the rent for nights we let again to someone else; we refund that within 14 days of your planned check-out date. For a second payment that is still unpaid, see section 6. Please cancel by email to booking@tentalariacuracao.com; what counts is when your email reaches us, in Curaçao time. We recommend travel insurance that covers cancellation.

9. No right of withdrawal

A booking of accommodation for fixed dates has no 14-day right of withdrawal (cooling-off period) under EU and Dutch consumer law (article 16(l) of Directive 2011/83/EU; article 6:230p(e) of the Dutch Civil Code). Your booking is binding once confirmed; you can cancel as set out in section 8.

10. If we cancel

Apart from sections 6 and 11, we cancel only if the apartment cannot be used because of serious damage, a failure of water or power, a natural disaster or a government measure, or because of a double booking. We then refund everything you paid within 14 days or, if you prefer, offer you an equal apartment. If the cause lies with us, such as a double booking, we also compensate you as Dutch law provides.

11. House rules

The main guest must be at least 25 years old. At most 6 guests in A and B and 8 in C and D, and no more than booked; visitors only with our permission. No smoking inside the apartment, no pets, no parties or events. Quiet hours are from 22:00 to 08:00: the garden and pool are shared with three other apartments. The pool has no lifeguard and no fence: children must be supervised there at all times. No glass at the pool. If guests seriously or repeatedly break these rules after a warning, or put people or the property at risk, we may end the stay without a refund.

12. Liability

You are responsible for damage caused during your stay by you, your group or your visitors, beyond normal wear. We are liable as Dutch law provides. We are not liable for loss of or damage to your belongings unless we, or people we engage such as Chrissi's Curaçao, are responsible, or it is caused by a defect of the apartment for which the law makes us liable. Nothing in these terms limits our liability for death or injury caused by our fault, or for intent or gross negligence.

13. Complaints

If something is wrong during your stay, tell Chrissi's Curaçao right away, so they can fix it. Afterwards, write to booking@tentalariacuracao.com; we reply within 14 days.

14. Personal data

How we handle your personal data is described in our privacy policy: www.tentalariacuracao.com/privacy-policy.

15. Law

Dutch law applies. A dispute goes to the court that has jurisdiction by law.